Plain English Summary (so simple a 12-year-old gets it): By using SueLetter to create demand letters, you’re agreeing to use the tool fairly and honestly. SueLetter is a writing helper — not your lawyer. What you do with the letter you create is your responsibility. Don’t use this tool to harass, threaten, or lie to people.
1. Agreement to Terms
By accessing or using SueLetter at sueletter.com (the “Service”), you (“User,” “you,” “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, stop using the Service immediately.
These Terms constitute a legally binding agreement between you and SueLetter (“Company,” “we,” “us,” “our”). These Terms incorporate our Privacy Policy, Disclaimer, faq,and Cookie Policy by reference.
2. What SueLetter Is (and Is Not)
✅ What SueLetter IS:
- An AI-powered self-help writing tool that helps you draft demand letters
- A document generation platform for 9 types of common disputes
- An educational resource about demand letters, consumer rights, and dispute resolution
- A productivity tool that formats professional correspondence quickly
❌ What SueLetter is NOT:
- A law firm or legal service provider
- A licensed attorney or legal professional
- Your legal representative or counsel
- A substitute for professional legal advice
- A guarantor of any legal outcome
⚠️ Critical Disclosure: Using SueLetter does NOT create an attorney-client relationship. The letters generated are AI-written drafts for self-help purposes. For any significant legal matter, consult a licensed attorney in your jurisdiction.
3. Who Can Use SueLetter
To use SueLetter, you must:
- Be at least 18 years old (or the age of majority in your jurisdiction)
- Have the legal capacity to enter into binding contracts
- Not be located in a country subject to US government embargo
- Not be on any US government prohibited or restricted parties list
If you are between 13–17 years old, you may use SueLetter only with the involvement and consent of a parent or legal guardian, who must agree to these Terms on your behalf.
4. Your Account
You may use the basic demand letter generator without creating an account. If you create an account for letter history and Pro features:
- You are responsible for keeping your password secure
- You are responsible for all activity under your account
- You must provide accurate, current, and complete information
- Notify us immediately of any unauthorized access at [email protected]
- One person may not maintain multiple free accounts
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Acceptable Use — What You Can & Cannot Do
✅ You MAY use SueLetter to:
- Draft legitimate demand letters for real disputes you are party to
- Generate letters for your business’s legitimate legal claims
- Create demand letters on behalf of others as a legal professional
- Use generated letters as templates and edit them before sending
- Download, print, and email your generated letters
❌ You MUST NOT use SueLetter to:
- Harass or threaten any individual, business, or organization
- Make false statements — submitting false dispute details is fraud
- Generate letters for disputes you are not party to without legal authority
- Extort money — demand letters must be for legitimate legal claims only
- Send bulk letters without genuine underlying disputes
- Violate any law in your jurisdiction or any other jurisdiction
- Reverse-engineer, scrape, or copy our tool, prompts, or platform code
- Impersonate a law firm, attorney, or court official
- Attempt to generate letters containing racial, discriminatory, or hate-based content
⚠️ Legal Warning: Sending a demand letter containing false statements of fact may constitute fraud, defamation, or extortion under US federal law (18 U.S.C. § 875) and applicable state laws. You — not SueLetter — are solely responsible for the accuracy of the content in your letters.
6. Your Content & Letters
You own the dispute information you enter and the final letters generated from your data. By using SueLetter, you grant us a limited, non-exclusive, royalty-free license to process your input for the sole purpose of generating your demand letter.
We do not use your letters or dispute details to train AI models. We do not share your letters with other users. See our Privacy Policy for full details.
You represent and warrant that:
- All information you provide is truthful and accurate to the best of your knowledge
- You have the legal right to submit the dispute information you provide
- Your use of the generated letter will comply with all applicable laws
7. AI-Generated Content — Important Limitations
SueLetter uses artificial intelligence (Groq API / Llama AI model) to generate demand letter text. You must understand:
- AI can make mistakes. The generated letter may contain errors, inaccuracies, or inappropriate language for your specific situation.
- Always review before sending. Read every word of your generated letter before sending it to anyone.
- Legal citations are informational. While we cite applicable laws, we cannot guarantee that every citation is current, correctly applied, or sufficient for your case.
- Jurisdiction may vary. Laws change frequently. Statutes cited may have been amended since our training data was collected.
- Not a legal opinion. The AI does not analyze the merits of your case or predict your chances of success.
8. Payment & Subscriptions (Pro Plan)
Free Plan
The basic demand letter generator is free to use. You can generate, copy, and download letters at no cost.
Pro Plan
The Pro plan provides additional features (letter history, priority generation, etc.) for a monthly or annual subscription fee.
- Billing: Charged automatically each billing period via Stripe
- Cancellation: Cancel anytime from your account settings; access continues until end of paid period
- Refunds: We offer a 7-day money-back guarantee for first-time Pro subscribers. Email [email protected] within 7 days of your first charge.
- Price changes: We will notify you by email at least 30 days before any price increase
- Taxes: Prices may be subject to sales tax depending on your location
9. Intellectual Property
SueLetter, its website design, logo, branding, software code, AI prompts, and editorial content are owned by SueLetter and protected by US and international copyright, trademark, and trade secret laws.
You may NOT:
- Copy, reproduce, or republish our website content without written permission
- Use the SueLetter name or logo without authorization
- Reverse-engineer or copy our AI prompts, tool logic, or platform code
The demand letters you generate belong to you, subject to the accuracy warranty in Section 6.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, error-free, or secure
- AI-generated letters will achieve any particular legal result
- Legal citations in generated letters are current, complete, or correctly applied
- The Service is appropriate or lawful in your jurisdiction
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUELETTER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR LEGAL FEES, ARISING FROM:
- Your use of or inability to use the Service
- Any demand letter you generate, send, or act upon
- Errors or inaccuracies in AI-generated content
- Third-party responses (or non-responses) to your demand letters
- Unauthorized access to your data or account
IN ANY CASE, SUELETTER’S TOTAL LIABILITY TO YOU WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRIOR TO THE CLAIM (OR $10 IF YOU HAVE NOT PAID ANYTHING).
Some jurisdictions (including some US states) do not allow the exclusion of certain implied warranties or limitation of liability, so some of the above limitations may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless SueLetter and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to:
- Your use of the Service
- Any demand letter you generate and send
- Your violation of these Terms
- Any false or inaccurate information you provided
- Your violation of any third-party rights
13. Termination
We reserve the right to suspend or permanently terminate your access to SueLetter at any time, without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner harmful to other users or to SueLetter.
You may also terminate your use of SueLetter at any time by deleting your account. Upon termination:
- Your access to Pro features will end at the close of the current billing period
- Your letter history will be deleted within 30 days
- Payment records required by law will be retained for 7 years
Sections 9 (Intellectual Property), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law) survive termination.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.
Informal Resolution First
Before filing any legal action, you agree to contact us at [email protected] to attempt informal resolution. We will respond within 30 days.
Binding Arbitration (US Users)
If informal resolution fails, disputes will be resolved by binding individual arbitration under the American Arbitration Association (AAA) Consumer Rules, not in a class action lawsuit. You may opt out of arbitration within 30 days of first using SueLetter by emailing us.
EU/UK Users
If you are located in the EU, you have the right to submit a complaint to your national consumer protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
17. Frequently Asked Questions About These Terms
Q: Is SueLetter free to use?
A: Yes, the basic demand letter generator is completely free. You can generate, copy, and download letters without creating an account or paying anything. The Pro plan adds letter history, priority generation, and other features for a monthly or annual fee.
Q: Do I own the demand letter I generate?
A: Yes. The letter generated from your information belongs to you. SueLetter only has a limited license to process your input in order to generate it. We do not use your letter content for any other purpose.
Q: Can I use SueLetter from the UK, Canada, Germany, or Spain?
A: Yes. SueLetter is available globally. EU and UK users have additional rights under GDPR and UK GDPR. Canadian users are covered under PIPEDA. We recommend consulting a local attorney for any dispute governed by non-US law, as legal procedures vary significantly by country.
Q: What happens if I send a letter and it contains an error?
A: You are responsible for reviewing your letter before sending it. If a letter contains a factual error you introduced, that is your responsibility. If the AI generated an error, we are not liable for the consequences — but please email us at [email protected] so we can improve the tool.
Q: Can a lawyer use SueLetter on behalf of clients?
A: Yes. Legal professionals may use SueLetter to draft demand letters on behalf of clients they represent, as long as they comply with their jurisdiction’s bar rules and these Terms. SueLetter does not provide legal advice to the attorney or their clients.
Q: What if I disagree with something in these Terms?
A: You must stop using SueLetter. By continuing to use the site, you agree to the current Terms. If you have a concern about a specific provision, email us at [email protected] – we are a real team and we read every message.
15. Changes to These Terms
We may update these Terms at any time. For significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our homepage
- Email registered users (for major changes affecting your rights)
Your continued use of SueLetter after changes take effect means you accept the new Terms. If you do not agree, you must stop using the Service.
16. Contact Us
Questions about these Terms? We’re here to help.
- 📧 Email: [email protected]
- 🌐 Website: sueletter.com/contact-us
- ⏱ Response time: Within 5 business days
Legal Disclaimer: SueLetter is an AI-powered self-help writing tool. It is not a law firm, does not provide legal advice, and no attorney-client relationship is formed by using this Service. Letters generated are for informational and self-help purposes only. For legal advice specific to your situation, consult a licensed attorney. Using this tool does not guarantee any legal outcome or remedy.