Last Updated: May 03, 2026 | Response Time: Within 1 business day
Contact SueLetter
Plain English Summary: Have a question, problem, or feedback? We’re a small, responsive team and we actually read every email. Whether it’s about your demand letter, your account, a billing issue, or a privacy request — reach out and we’ll get back to you quickly.
1. Primary Contact SueLetter
The best and fastest way to reach us is by email. We are a focused team and email allows us to give you a thorough, documented response.
| Contact Method | Details |
|---|---|
| 📧 Email (General Support) | [email protected] |
| 🔒 Email (Privacy Requests) | [email protected] — Subject: “Privacy Request” |
| ⚖️ Email (Legal / Press) | [email protected] — Subject: “Legal Inquiry” or “Press” |
| 🌐 Website | sueletter.com |
| ⏱ Response Time | Within 1 business day (usually faster) |
Note: SueLetter does not have a phone number or live chat at this time. Email is the most reliable way to reach us and allows us to give you a thorough written response you can refer back to.
2. What to Include in Your Email
To help us resolve your issue as quickly as possible, please include the following in your message:
- 📌 Your name and the email address associated with your SueLetter account (if applicable)
- 📌 A clear description of your issue, question, or request
- 📌 Screenshots if you’re reporting a technical problem (they help us diagnose issues much faster)
- 📌 Your browser and device if reporting a bug (e.g., “Chrome on iPhone 15” or “Firefox on Windows 11”)
- 📌 Your order or transaction ID if your question is about billing
The more detail you include, the faster and more accurately we can help.
3. Contact by Reason
Use the table below to find the right subject line and details to include for your specific situation:
| Reason for Contact | Recommended Subject Line | What to Include |
|---|---|---|
| General question about using SueLetter | “Question: [your topic]” | A brief description of what you’re trying to do |
| My letter didn’t generate correctly | “Letter Generation Issue” | Browser, device, what happened vs. what you expected |
| Billing or subscription issue | “Billing Issue – [brief description]” | Your account email, transaction ID, amount charged |
| Cancel Pro subscription | “Cancel Pro Subscription” | Your account email (you can also cancel in your dashboard) |
| Request a refund | “Refund Request” | Account email, transaction ID, reason for refund request |
| Delete my account and data | “Privacy Request – Account Deletion” | Account email address. See Section 5 below. |
| Access a copy of my data (GDPR/CCPA) | “Privacy Request – Data Access” | Account email. We’ll prepare a data export within 30 days. |
| Report a bug or technical error | “Bug Report: [brief description]” | Browser, device, steps to reproduce the issue, screenshot if possible |
| Partnership or business inquiry | “Partnership Inquiry” | Your company, what you’re proposing, relevant links |
| Press or media inquiry | “Press Inquiry – [publication name]” | Your name, publication, what you’re working on, deadline |
| Legal notice or cease and desist | “Legal Notice” | Full legal notice as an attachment. See Section 6. |
4. Response Times
| Type of Request | Target Response Time |
|---|---|
| General support questions | Within 1 business day |
| Technical bugs | Within 1 business day (fixes may take longer) |
| Billing and subscription issues | Within 1 business day |
| Refund requests | Within 2 business days |
| Privacy requests (data access, deletion) | Within 30 days (as required by GDPR/CCPA) |
| Partnership inquiries | Within 3–5 business days |
| Press inquiries | Within 2 business days |
| Legal notices | Acknowledged within 5 business days |
Business hours: Monday – Friday. Responses sent on weekends or holidays may be delayed until the next business day. We aim to exceed these timelines whenever possible.
5. Privacy & Data Requests
You have rights over your personal data. Here’s how to exercise them:
How to Submit a Privacy Request
Email us at [email protected] with the subject line “Privacy Request” and specify what you’d like:
| Right | What It Means | Who Can Request It |
|---|---|---|
| Access | Get a copy of all personal data we hold about you | All users (GDPR, CCPA, PIPEDA) |
| Correction | Fix incorrect or incomplete data | All users |
| Deletion (“Right to be Forgotten”) | Have your data deleted from our systems | All users (GDPR, CCPA) |
| Portability | Receive your data in a machine-readable format (JSON or CSV) | EU / UK users (GDPR) |
| Opt-Out of Data Sale | Stop your data from being sold or shared (we don’t sell it, but you can opt out formally) | California users (CCPA/CPRA) |
| Restriction | Limit how we use your data while a dispute is resolved | EU / UK users (GDPR) |
We will respond to all privacy requests within 30 days. No fees. No runaround. If you are in the EU and believe we have violated your GDPR rights, you have the right to lodge a complaint with your national Data Protection Authority (DPA). In the US, you may contact the Federal Trade Commission (FTC) at ftc.gov.
For full details on our data practices, see our Privacy Policy.
6. Legal & Press Contact
Legal Notices
All formal legal notices — including cease and desist letters, DMCA takedown requests, subpoenas, and court orders — should be sent to:
📧 [email protected] | Subject: “Legal Notice”
Please attach the full legal document as a PDF. We will acknowledge receipt within 5 business days and respond appropriately. SueLetter takes all legal notices seriously and will route them to the appropriate parties promptly.
Press & Media
Are you a journalist, blogger, or researcher writing about AI legal tools, consumer rights, or access to justice? We’d love to talk.
📧 [email protected] | Subject: “Press Inquiry – [Your Publication]”
Please include your name, publication, what you’re working on, and your deadline. We respond to press inquiries within 2 business days.
Partnership & Business Inquiries – Contact SueLetter
Interested in integrating SueLetter into your platform, white-labeling our technology, or exploring a business partnership?
📧 [email protected] | Subject: “Partnership Inquiry”
7. Before You Contact Us
You might find a faster answer in one of these resources:
- 📖 FAQ Page — Answers to the most common questions about how SueLetter works, legal validity, pricing, and more.
- 🔒 Privacy Policy — Full details on how we collect, store, and protect your data.
- 📋 Terms of Service — Our usage rules and legal terms.
- ℹ️ About Us — Who we are and why we built SueLetter.
We’re here to help. No question is too small. Whether you generated your first demand letter or you’re a legal professional exploring our Pro features — our inbox is always open. We read every email personally.
Legal Disclaimer: SueLetter is an AI-powered educational tool. It does not provide legal advice, legal representation, or establish an attorney-client relationship. Generated demand letters are for informational and self-help purposes only. Laws vary by jurisdiction. For advice specific to your legal situation, consult a licensed attorney in your state or country. Using this tool does not guarantee any legal outcome.